Coronavirus Update - We’re here for you during this challenging time. If you are being impacted by COVID-19 and have questions about your current CU Online program please call: 303-315-3000.

Student Support

Student Support

Support from Start to Finish

At CU Online, we are committed to providing you with the assistance you need to achieve your educational and professional goals. That means one-on-one, personalized support throughout the enrollment process, during your online program, and through to graduation.

Enrollment Navigators

The CU Online Navigators are here to answer your questions, provide guidance and assist you. Whether you need help getting ready to return to school, have questions about admissions requirementsfinancial aid, or anything else – the CU Online Navigators are your one-stop resource to connect you to what you need.

Our navigators deliver integrated student support services for CU Online and our 100% fully online programs. In addition, they are your connections to campus offices at CU Boulder, CU Colorado Springs, CU Denver, and CU Anschutz.

Navigators are knowledgeable on admissions, advising, career development, veteran and military student services, and financial aid practices in higher education and can connect you with resources and services on campus to ensure that you have a seamless, connected and stress-free student experience.

Contact Your Enrollment Navigator Today

Speak to an 
Enrollment Navigator

Connect with Us

Monday – Friday
9 a.m. to 5 p.m.


CU Online Student Resources

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Librarian

24/7 Librarian

As an online student, the Auraria Library will be a key resource for you to rely on. You may find that you need a journal article, an eBook, or another resource to support your studies, or you may be conducting research on a particular topic for one of your classes and need to review the available literature. Whatever the case, you will have access to 24/7 librarian support.


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Writing Center

Online Writing Center

The Writing Center offers daytime and evening consultation services for students looking to improve their skills and knowledge. Consultations last 50 minutes and require an appointment and can be scheduled through the Writing Center website.


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Technology Guide

Student Technology Guide

As an online student, you may find that you need occasional assistance with the technology and systems that are available to you. The Student Technology Guide is a great place to start and to familiarize yourself with the support systems and technology resources that are in place for you.


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Canvas

Canvas

All of your courses and their supporting materials will be accessed through Canvas, a Learning Management System (LMS). If you have questions about how Canvas supports online learning, coursework or any of our programs, contact our Enrollment Navigators at 303-315-3000.


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Disability

Disability Resources and Services

The Disability Resources and Services Office is the designated office that maintains disability-related records, determines eligibility for academic accommodations, determines reasonable accommodations and develops plans for the provision of such accommodations for students attending the university. Our staff encourages academically qualified students with disabilities to utilize all the appropriate accommodations.


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Veterans

Veteran Student Services

The University of Colorado is military-friendly and committed to providing service members and their families with a high-quality education that is catered to their distinct needs. The Office of Veteran & Military Student Services (VMSS) represents veterans, active duty, reservists, national guard, and dependent students.


Technology Requirements

Below is a list of basic computer system requirements to take CU Online courses through Canvas, our learning management system that delivers your course materials via your device. It is always recommended to use the most up-to-date versions and best connections available. Canvas will still run with the minimum specifications seen below, but you may experience slower loading times.

Screen Size

Canvas is best viewed at a minimum of 800x600, which is the average size of a notebook computer.

Operating System

  • Windows 7 and newer
  • Mac OSX 10.6 and newer
  • Chrome OS for Google Chromebooks (Note: Chromebooks do not support some software that may be required for online courses, such as Zoom web conferencing or publisher content that requires additional plugins)

Mobile Operating System

  • iOS 7 and newer
  • Android 4.2 and newer

Computer Speed and Processor

  • iOS 7 and newer
  • Android 4.2 and newer

Internet Requirement and Speed

  • Students will need access to the internet for online courses.
  • High-speed internet, such as DSL or cable, is strongly recommended.
  • A minimum download speed of 1.5 Mbps which is commonly the speed associated with a basic DSL or a cellular/satellite connection. A faster connection, such as cable or fiber service, will further enhance your online experience. A Wi-Fi connection is generally acceptable yet is dependent upon one of the two services mentioned above.
  • Canvas can also accommodate low bandwidth environments at a minimum of 512kbps.

Screen Readers

  • Macintosh: VoiceOver (latest version for Safari)
  • PC: JAWS (latest version for Internet Explorer)
  • PC: NVDA (latest version for Firefox)
  • There is no screen reader support for Canvas in Chrome

Camera and Microphone

Many online courses require the use of a camera and microphone (for video conferences, discussion posts, etc.). Therefore, make sure you have both of these items readily available on your laptop, PC, or mobile device.

Flash Player

You will need Flash Player in order to record video; therefore it is recommended that you install this software. Google Chrome already has Flash Player installed and updates the software automatically, when necessary. If you use a different browser other than Chrome, you can visit the Adobe site for downloading instructions.


Frequently Asked Questions (FAQ)

Is CU Online accredited?

Yes. All online degree programs offered by CU Online are accredited by the same body that accredits all institutions in the University of Colorado system: The North Central Association of Colleges and Schools Higher Learning Commission (NCA-HCL).

Is an online degree from the University of Colorado reputable?

Since 1913, the North Central Association of Colleges and Schools Higher Learning Commission (NCA-HCL) has accredited all institutions in the CU system. The Higher Learning Commission (HLC) of the NCA is one of six regional accrediting agencies recognized by the U.S. Department of Education. Regional agencies provide accreditation at an institution level.

Will my degree mention that it was earned online?

The University of Colorado does not offer separate in-person and online academic degrees; they are the same, including the coursework and on many occasions the faculty, regardless of which delivery mode you choose for completion.

There will be no difference or indication that your courses are being completed online when it comes to your degree and diploma. It will be the same University of Colorado degree that is earned, whether online or in person.

Will this online degree lead to a job?

While earning a degree does not guarantee a job or advancement, the curriculum of all CU Online programs has been created to reflect the skills and knowledge employers look for in their employees. In addition, CU Online courses are taught by the same University of Colorado professors who teach in-person classes. This ensures that you are receiving the same education and learning experiences as on-campus students. So, whether you are looking to advance in your current career, switch to a new job, or are simply pursuing a degree out of pride, you will learn valuable knowledge, skills, and abilities, many of which are valued by employers in any number of career fields. In addition, some programs provide the opportunity to complete internships if you choose and gain valuable professional work experience.

Is online right for me?

Online classes offer many benefits, including the flexibility to work around your schedule. If you are motivated, have strong time management skills, and are able to work independently, online learning may be a great option for you.

What are the differences between online and in-person classes?

Online courses at the University of Colorado are taught by the same professors that teach in-person classes. This ensures that you are receiving the same education and learning experiences as on-campus students. The primary difference is with the delivery format. Your online courses will all be taught in Canvas, the Learning Management System (LMS). You will be responsible for logging in, accessing course content, and completing any requirements of the course. All of your coursework will be completed online with support from your professors.

What are the most important skills needed to succeed in online courses?

Time management is one of the key skills needed to succeed in the online learning environment. You are responsible for your schedule and for completing assigned readings and work by set deadlines. Students that are able to set aside time on their calendars for their studies tend to be the most successful.

Setting short-term goals that support your overall goal of earning your degree online will help you remain motivated. These short-term goals can be grades that you hope to earn, skills that you hope to obtain, or connections you hope to make. They should be time limited and support your overall mission of earning an online academic degree at CU.

Being able to ask for help is a key component of succeeding online. Since you are not in a physical classroom, it will be up to you to recognize when you need assistance and to reach out to the appropriate contact. Our faculty and staff want to help you meet your academic goals and asking for help ensures regular communication and understanding.

What is the format of online classes?

CU Online courses are offered in an asynchronous format, which means you can complete work at your own pace. You are not expected to be in front of your computer at a certain time and date, which is the trademark of a synchronous approach. While there will be deadlines for assignments and projects, there are no set class meeting times.

Each unique faculty member chooses which learning elements to include in their class, so assignments range from traditional exams, to short essays, to group writing projects. You will typically be required to engage with your online classmates in discussion boards and to be an active member of the course.

What are the undergraduate admissions requirements?

Freshmen admission requirements

Our students are some of the best and brightest - motivated individuals who are driven to pursue their passion. Our middle 50% of admitted freshmen have between a 3.23 and 3.93 GPA and scored between a1070 and 1260 on the SAT (21-27 ACT).

Transfer admission requirements

If you are transferring, you should have a cumulative GPA of at least 2.0 from a regionally accredited college (or colleges) to be considered for admission. The Business, Engineering and Architecture programs have different transfer admission requirements. If you do not meet the program transfer admission requirements you could still be considered for admission to the "pre-" program.

To learn more about the specific admission requirements for your program of interest, contact an Enrollment Navigator at 303-315-3000.

How many courses do I need for an undergraduate degree?

A minimum of 120 credit hours is required to graduate from the University of Colorado with a bachelor’s level degree, which is approximately 40 classes. The number of classes you will be required to take will vary based on your major and whether or not you have transfer credits.

How many courses can I transfer to CU Online?

The University of Colorado will transfer in as much credit as possible; however, not all transferable credits will apply towards your degree. The Higher Learning Commission (HLC), which accredits this university, requires that at least 30 of the 120 credits earned for a baccalaureate degree be taken in residence at CU. Students are advised that individual schools/colleges may have higher residency requirements.

If you're looking for more insight into how many of your credits will transfer, contact our Enrollment Navigators at 303-315-3000.